Support

Warranty information

Every smarTrike bought in Australia is covered for 2 years, on top of the rights you already have under Australian Consumer Law.

2 yearsManufacturer warranty on every smarTrike sold in Australia
No registrationCover applies from purchase, whether you register or not
Local supportClaims handled by our Melbourne team, not overseas

What is covered

Your 2 year warranty covers manufacturing faults and defects in materials or workmanship under normal domestic use. If something has gone wrong because of how the product was made, we will repair it, replace the part or replace the product.

  • Frame defects and structural faults
  • Faults in the steering mechanism, brake or folding mechanism
  • Faulty wheels, bearings or shock absorber
  • Defective harness, buckles or bumper bar release
  • Seat fabric or canopy that fails through a manufacturing fault

What is not covered

The warranty does not cover damage that has not come from a manufacturing fault, or damage that has happened after it left us.

  • Normal wear and tear, including tyre and fabric wear over time
  • Damage from misuse, neglect, accident or an impact
  • Damage from use beyond the stated age or weight limits
  • Damage from modification, or from repairs not carried out or authorised by us
  • Fading, discolouration or corrosion from being stored outdoors or in damp conditions
  • Products bought second hand, so cover applies to the original purchaser
  • Commercial or hire use, since the warranty covers normal domestic use

How to make a claim

Claims are handled by our Australian team at Coolkidz in Braeside, Victoria. Most are resolved without the product needing to go anywhere.

  1. Gather what you need

    Your proof of purchase, the model name, and a few photos or a short video of the fault.

  2. Lodge the claim

    Submit it at help.coolkidz.com.au, or call us on 1300 722 302 if you would rather talk it through.

  3. We take it from there

    We will assess it and let you know the outcome, whether that is a replacement part sent out, a repair or a replacement.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This 2 year warranty is in addition to those rights, not instead of them. Nothing on this page limits what you are entitled to under Australian Consumer Law.

Bought it somewhere else?

The warranty applies wherever you bought your smarTrike in Australia, as long as it was from an authorised retailer. Keep your receipt, since proof of purchase is what we need to process a claim. If you bought from a retailer, you can lodge the claim with us directly or go back to the store, whichever you prefer.

Products bought from outside Australia, or from an unauthorised seller, are not covered by this warranty.

Need to make a claim?

Have your proof of purchase and the model name handy, plus a photo of the fault if you can. Our Melbourne team will take it from there. Or call 1300 722 302.

Start a claim