Support

Get in touch

smarTrike is distributed in Australia by Coolkidz in Braeside, Victoria. When you call or write, you are speaking to the people who hold the stock.

Phone

1300 722 302

Monday to Friday, 8am to 5pm AEST

Send a message

Use the form below and we will come back to you within 1 business day.

Replies Monday to Friday

Warranty & parts

Claims and spare parts are handled through our help centre.

help.coolkidz.com.au

Live chat

We are working on it. In the meantime the phone is the fastest way to reach us.

Coming soon

Visit our showroom

Want to see a smarTrike in person before you buy? You are welcome to come in. We are at the Coolkidz warehouse in Braeside, about 30 minutes south east of the Melbourne CBD.

1 Beyer Road
Braeside VIC 3195

Parking is available on site. If you are making a special trip, give us a call first so we can make sure the model you want to see is out of its box.

ShowroomMon to Fri, 9:30am to 2:30pm
PhoneMon to Fri, 8am to 5pm
Weekends & public holidaysClosed

Send us a message

We answer within 1 business day. For a warranty claim or a spare part, use the help centre instead so it goes straight into the queue.

We will only use these details to respond to you. See our privacy policy.

Might be quicker to check first

Ages, weights, folding, airline travel, delivery times and warranty are all answered on our FAQ page. Most questions are already there.

Read the FAQs