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Smartrike AUS (EN)
Support
Shipping & delivery
Free shipping Australia-wide on every order, sent from our Melbourne warehouse. No minimum spend, no exceptions.
FreeShipping Australia-wide on every order
2 to 5 daysBusiness days from dispatch to your door
MelbourneEverything ships from our own warehouse
How long it takes
Orders are picked and dispatched from Braeside in Victoria. Delivery times are business days from dispatch, not from when you place the order.
| Where you are | Business days |
|---|---|
| Melbourne metro | 2 to 3 |
| Sydney, Brisbane, Adelaide, Canberra | 2 to 5 |
| Perth, Hobart, Darwin | 3 to 5 |
| Regional and remote | 4 to 5 |
Orders placed before 10am AEST on a business day are usually dispatched the same day. Orders placed on weekends and public holidays are dispatched the next business day.
What happens after you order
-
Order confirmed
You will get an email confirming your order within a few minutes. If it has not arrived, check your junk folder before getting in touch.
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Dispatched
Once it leaves our warehouse we will send you a tracking number by email so you can follow it the rest of the way.
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Delivered
Most deliveries need someone to sign. If nobody is home the carrier will leave a card and take it to a collection point.
Tracking your order
Your tracking number is emailed as soon as your order is dispatched. Tracking can take a few hours to activate after you receive it, so if the link shows nothing at first it is worth waiting until the next morning.
If your tracking has not updated for more than two business days, get in touch and we will chase it with the carrier. You should not have to do that part yourself.
Delivery details
A few things worth knowing before you order.
- We deliver Australia-wide, including regional and remote addresses, at no extra charge.
- We cannot deliver to PO boxes or parcel lockers, since the cartons are too large.
- Someone may need to sign. If you would rather it was left, add a note at checkout and we will pass it on, though the carrier makes the final call.
- Business addresses are fine and often easier if nobody is home during the day.
- We do not ship outside Australia. If you are overseas, look for your local smarTrike site.
Something wrong with your delivery?
If your order arrives damaged, take photos of the carton and the product before you unpack any further, and get in touch within 7 days. Photos of the packaging make a transit damage claim far quicker to resolve.
If your order has not arrived within the expected window, or tracking has stalled, contact us and we will follow it up with the carrier directly. Call 1300 722 302 or send us a message.
Changed your mind?
You have 30 days from receipt to return an unused product in its original packaging. Return postage is at your expense, and the full process is on our returns page.
If something is faulty rather than unwanted, that is a warranty matter rather than a return. See warranty information.
Question about an order?
Have your order number handy and our Melbourne team can look it up. Call 1300 722 302 or send us a message and we will come back to you.