How can we help?
Everything you need after you buy, in one place. Warranty claims, spare parts, manuals and returns, handled by our team in Melbourne.
Free Australia-wide. Melbourne metro 2 to 3 business days, Sydney, Brisbane, Adelaide and Canberra 2 to 5, Perth, Hobart and Darwin 3 to 5, regional and remote 4 to 5. Orders before 10am AEST usually ship the same day.
Two years on manufacturing faults in the frame, steering, fold, brake, wheels, harness and fabrics, on top of your rights under Australian Consumer Law. Wear and tear, misuse and second-hand purchases are not covered.
Thirty days from the day it arrives. Unused, or assembled only enough to look at it, in the original packaging. Refunded within five business days of arriving back.
1 Beyer Road, Braeside VIC 3195. Mon to Fri, 9:30am to 2:30pm. Call first if you want a particular model out of its box.
1300 722 302, Mon to Fri, 8am to 5pm AEST. Or the help centre for claims and parts, so it goes straight into the queue.
What age is a smarTrike stroller-trike for?
Wonder max™ from 6 months, Wonder™ and Wonder+™ from 10 months, all to around 3 years.
Is the Wonder approved as carry-on luggage?
Yes, it is designed for the overhead locker. Check your airline's cabin allowance before you fly.
Can I steer it with one hand?
Yes. Patented 360° steering from the parent handle, on the spot and in reverse.
Do I need to register to get the warranty?
No. Cover applies from purchase. Registering means we can reach you about safety updates and process a claim faster.
Where is it made and who do I deal with?
smarTrike is designed in Israel and sold in over 80 countries. In Australia you deal with Coolkidz in Braeside, Victoria, who hold the stock and handle every claim.