Support

How can we help?

Everything you need after you buy, in one place. Warranty claims, spare parts, manuals and returns, all handled by our Australian team in Melbourne.

Get help

Something to sort out? Start here and we will take it from your first message.

Make a warranty claim

Start a claim in a few minutes. We will guide you through what we need and keep you updated.

Start my claim

Spare parts enquiry

Need a replacement wheel, canopy or harness? Tell us the model and we will source it.

Request a part

Product returns

Changed your mind? You have 30 days from receipt to send it back. Here is how it works.

Start a return

Frequently asked questions

Ages, weights, folding, airline travel and warranty. Most answers are here already.

Get your answer

Your product

Register your product

Secure your 2 year warranty and we will let you know about recalls and safety updates.

Product manuals

Assembly, setup and care guides for every model, ready to download as a PDF.

Download now

Warranty information

Every smarTrike sold in Australia carries a 2 year warranty. Here is exactly what it covers.

See warranty

Shipping & delivery

Free shipping Australia-wide from our Melbourne warehouse. Timings and tracking explained.

Find out more

Work with us

Retailers, creators and partners.

Partnerships & affiliates

Creators, affiliates and collaboration enquiries. Tell us about you and we will be in touch.

Get in touch

Find a stockist

Want to see one in person before you buy? Find a retailer near you.

Find a store

Trade & wholesale

Interested in stocking smarTrike? Get in touch with our Australian distribution team.

Enquire now

Contact us

Something else? Send us a message and our Melbourne team will get back to you.

Send a message

Would rather talk to someone?

Call our Australian team on 1300 722 302. smarTrike is distributed in Australia by Coolkidz Australia Pty Ltd, based in Braeside, Victoria, so you are speaking to the people who hold the stock.