smartrike frequently asked questions faqs

FAQs

What is your warranty policy?

Our products come with one year warranty coverage for manufacturing defects. We warrant to the original purchaser that this product is free of defects in materials or workmanship for one year from the date of purchase.

This Limited Warranty is not transferable and does not cover normal wear and tear (including, but not limited to, damage and wear to tyres, power shocks and other non-durable parts).


How can I get assembly instructions for my product?

For help with Product Assembly, view the customer support tab under Assembly Manuals on our website and find your product manual by the name of the product model.

If you cannot locate a product manual for your particular product, please call our customer service:

AUS: 1800 951 184

or email: customerservice@smartrike.com.au with a picture of your product. 


What can you tell me about the safety of your products?

Child safety is our top priority. Quality and safety are concepts that lead our manufacturing, starting from its design up to delivery to final consumer. The smarTrike range has been subjected to the most rigorous Safety Testing. We constantly test the products and were confident that they are fit for purpose.


Can I get a replacement part for a product still under warranty?

If your product is under warranty and has a defect or missing part, we will ship you a replacement part. You may contact Customer Service on our web site or by email to customerservice@smartrike.com.au or call:

AUS: 1800 951 184

Please include the following information:

  • A full digital image of your Trike.
  • A digital photo of the request or the problem.
  • Purchase date (please send us the picture of invoice/receipt/ gift receipt).
  • Your full name, address, country and phone number.
  • The stamped number on the bottom of the body or Sticker on the Basket (see on the bottom side of the body close to the front wheel: for example “STT2310” or two rows of number).

Can I purchase replacement parts if my warranty expired?

Some replacement parts may be available for purchase after the warranty expires, some may not due to a discontinued line.

You may contact Customer Service on our web site or by email to customerservice@smartrike.com.au or call:

AUS: 1800 951 184

Please include the following information:

  • A full digital image of your Trike.
  • A digital photo of the request or the problem.
  • Purchase date (please send us the picture of invoice/receipt/ gift receipt).
  • Your full name, address, country and phone number.
  • The stamped number on the bottom of the body or Sticker on the Basket (see on the bottom side of the body close to the front wheel: for example “STT2310” or two rows of number).

How do I contact Customer Service?

Please check our FAQ's answers. If you still require a personal assistance you may contact us by one of the following options:

Our online form click here.

E-mail: customerservice@smartrike.com.au

Phones: 1800 951 184