Support

Product manuals

Assembly, setup and care guides for every smarTrike sold in Australia. Free to download, no registration needed.

Scooters & ride-ons

Setup and conversion guides for the Xtend range.

Which model do I have?

The model name is printed on the frame near the parent handle, and on the box. If you are still unsure, send us a photo and we will identify it.

Missing a part?

Wheels, canopies and harnesses can all be ordered. Tell us the model and what you need at help.coolkidz.com.au.

Stuck on assembly?

Call our Melbourne team on 1300 722 302 and we will talk you through it. No appointment, no ticket number.

Registered your trike yet?

It takes a minute and means we can reach you directly about safety updates, and any future warranty claim is quicker to process. Register your product.

Register now