Do you need help?

We do our best to make sure your smarTrike experience is as pleasant and trouble-free as possible. If you have any inquiries about our products or services please send us a message at customerservice.au@smartrike.com and we will be happy to assist in any way we can.

How can we help?

FAQ

Warranty

What is your warranty policy?

Our products come with one year warranty coverage for manufacturing defects. We warrant to the original purchaser that this product is free of defects in materials or workmanship for one year from the date of purchase.

This Limited Warranty is not transferable and does not cover normal wear and tear (including, but not limited to, damage and wear to tyres, power shocks and other non-durable parts).

Can I get a replacement part for a product still under warranty?

If your product is under warranty and has a defect or missing part, we will ship you a replacement part. You may contact Customer Service on our web site or by email to customerservice.au@smartrike.com

Please include the following information:

A full digital image of your Trike.A digital photo of the request or the problem.Purchase date (please send us the picture of invoice/receipt/ gift receipt).Your full name, address, country and phone number.The stamped number on the bottom of the body or Sticker on the Basket (see on the bottom side of the body close to the front wheel: for example “STT2310” or two rows of number).

Can I purchase replacement parts if my warranty expired?

Some replacement parts may be available for purchase after the warranty expires, some may not due to a discontinued line.

You may contact Customer Service on our web site or by email to customerservice.au@smartrike.com  

Please include the following information:

A full digital image of your Trike.A digital photo of the request or the problem.Purchase date (please send us the picture of invoice/receipt/ gift receipt).Your full name, address, country and phone number.The stamped number on the bottom of the body or Sticker on the Basket (see on the bottom side of the body close to the front wheel: for example “STT2310” or two rows of number).

Safety

What can you tell me about the safety of your products?

Child safety is our top priority. Quality and safety are concepts that lead our manufacturing, starting from its design up to delivery to final consumer. The smarTrike range has been subjected to the most rigorous Safety Testing. We constantly test the products and were confident that they are fit for purpose.

Question

Answer

Help

How do I contact Customer Service?

Please check our FAQ's answers. If you still require a personal assistance you may contact us by one of the following options:

E-mail: customerservice.au@smartrike.com 

How can I get assembly instructions for my product?

For help with Product Assembly, view the customer support tab under Manuals & Assembly on our website and find your product manual by the name of the product model.

If you cannot locate a product manual for your particular product, please email of customer service.

customerservice.au@smartrike.com 

with a picture of your product. 

Returns

What is the return policy for products?

Smartrike.com.au offers our customers 30 days to return an item due to
change of mind - as long as the item remains unopened and unused. Please note
the cost of return postage change of mind returns will be at the purchasers
expense.

How do I return an unopened unused smarTrike item?

Contact our customer service team via email quoting their order number and
request a return within 30 days of purchase.

E-mail: customerservice@smartrike.com.au

Get in touch

Have questions about your order, or a general enquiry?